Microsoft Windows™ Update Causing Error (Desktop Versions 19 & Older)

02/22/2019 – 7:30 am EST

Microsoft has issued a patch that corrects the problem in the previous update causing catastrophic errors in older versions of Church Windows Desktop. If you are receiving an exception error message that references a Catastrophic Error, then the patches below will likely correct that problem for you.

Before selecting the correct remedy download, it is essential that you know the exact version and sub-version of operating system on your computer. To check this, press the Windows/Start key + R (the Windows/Start key contains the Microsoft Windows logo in the lower-left of your keyboard next to Ctrl) and make a note of it.

When the Run window appears, type “winver” (minus the quotes) and press Enter or click OK. A window displaying your computer’s Windows Version will appear.

This patch is not currently available under Windows Update, but you can locate them on the links below:

Microsoft Windows 7 Computers (All Versions)

Microsoft Windows 10 Computers (Version 1803)

Microsoft Windows 10 Computers (Version 1709)

Microsoft Windows 10 Computers (Version 1703)

Microsoft Windows 10 Computers (Version 1607)

Follow the link to the download page and download the patch based upon your operating system and computer architecture (If unsure, most modern computers are 64-bit.)

If you had previously hidden the Windows Update that was causing the error, you can now install that update as long as you then also install the fix that we have linked to above.

02/19/2019 – 12:00 pm EST

The Church Windows Development Team is still working with Microsoft on this issue. At present, the steps below are still the most immediate remedy.

02/15/2019 – 08:24 am EST

There was a Windows Update released by Microsoft this week that affected Church Windows DATA for anyone using older Church Windows versions (19.16.x or earlier), and for whom their operating system installed a specific Windows Update on multiple Windows versions.

The Update causes an “Exception: The OLE DB provider “Microsoft.Jet.OLEDB.4.0” for linked server “(null)” reported an error. The provider reported an unexpected catastrophic failure” when opening Church Windows for the first time after that Windows Update was installed.

There are two scenarios that will fix this problem at this time. One, right now, is temporary while one is a permanent solution. The permanent solution is, of course, to upgrade your Church Windows software to the current version 21.18.3.

Windows 10 Update

Microsoft Windows 10 Update Causing Error (Desktop Versions 19 & Older)

Windows 8.1 Update

Microsoft Windows 8.1 Update Causing Error (Desktop Versions 19 & Older)

Windows 7 Update

Microsoft Windows 7 Update Causing Error (Desktop Versions 19 & Older)

 

How to Check the Computer Operating System:

It’s simple to check. Press the Windows/Start key + R (the Windows/Start key contains the Microsoft Windows logo in the lower-left of your keyboard next to Ctrl.)

When the Run window appears, type “winver” (minus the quotes) and press Enter or click OK. A window displaying your computer’s Windows version will appear.